ARITHMETIC INC. — TERMS & CONDITIONS
Last Updated: January 13, 2026
These Terms & Conditions (“Terms”) govern your purchase, enrollment, and participation in any program, course, subscription, community, coaching, digital product, add-on, or related services (collectively, the “Services”) offered by Arithmetic Inc. (“Company,” “we,” “us,” “our”). By purchasing, enrolling, or accessing the Services, you agree to these Terms.
1) COMPANY INFORMATION
Company: Arithmetic Inc.
Support: [email protected]
Address: 171 Northwoods Drive, Smyrna, DE
2) DEFINITIONS
- “PMP Clarity” = self-paced digital course/content access.
- “PMP Career Accelerator” = cohort-based program with live and/or recorded sessions, plus community access.
- “Add-Ons” = optional subscriptions or services purchased in addition to a program (including PocketPrep).
- “Payment Plan” = installment payments toward a fixed total purchase price.
- “Subscription” = recurring monthly billing that continues until canceled.
- “Platform” = any system we use to deliver Services (including third-party tools).
3) PROGRAM ACCESS & DELIVERY
3.1 Access is tied to payment. Your access to any Services may be paused or terminated if a payment fails, is reversed, or is disputed, until the issue is resolved.
3.2 PMP Clarity (Self-Paced) — Lifetime Access.
PMP Clarity is self-paced. “Lifetime access” means access for as long as the Services (or substantially similar Services) are offered and supported by Arithmetic Inc. and/or delivered through our Platform(s). We may update, replace, modify, or discontinue specific lessons, features, tools, community areas, or delivery platforms at any time. If we change platforms, we may require you to migrate your access (at no additional charge). Lifetime access is for the original purchaser only, is non-transferable, and does not include future paid products or add-ons unless explicitly stated at checkout.
3.3 PMP Career Accelerator (Cohort). Live schedules, office hours, and community features may change. If we reschedule a session, your remedy is access to the rescheduled session and/or the recording (if available), not a refund.
3.4 No uptime guarantee. We will use reasonable efforts to provide access, but we do not guarantee uninterrupted availability of the Platform.
4) PRICING, AUTHORIZATION & BILLING
4.1 Authorization. By purchasing, you authorize us and our payment processors to charge your payment method for the amounts and frequency disclosed at checkout, including recurring charges for subscriptions and scheduled charges for payment plans.
4.2 One-time payments. You will be charged the full amount at checkout.
4.3 Payment Plans (installments). If you choose a Payment Plan, you authorize us to charge your payment method according to the installment schedule disclosed at checkout until the total purchase price is paid in full.
IMPORTANT: Canceling access to the Platform, leaving the community, pausing participation, or requesting cancellation does not cancel your Payment Plan obligation. You remain responsible for all scheduled payments until paid in full.
4.4 Subscriptions (recurring monthly). If you purchase a Subscription (including Add-Ons), charges continue at the disclosed interval until you cancel. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial periods.
4.5 Failed payments & retries. If a charge fails, we may retry your payment method. Access may be paused until payment is successfully processed. You agree to keep your billing details current.
4.6 Taxes and currency. Prices are shown in the currency displayed at checkout. Taxes may apply based on your location and will be presented at checkout where required.
5) POCKETPREP SUBSCRIPTION (ADD-ON)
5.1 Trial + billing. PocketPrep is offered as an Add-On subscription with a 60-day free trial. After the trial, you will be charged monthly unless you cancel before the trial ends.
5.2 Cancel anytime. You may cancel the PocketPrep subscription at any time. If you cancel during the 60-day free trial, you will not be charged. If you cancel after billing begins, cancellation takes effect at the end of the current billing period (no prorations).
5.3 Third-party tool. PocketPrep is a third-party product/service. Your use of PocketPrep may also be subject to PocketPrep’s own terms and policies. We are not responsible for third-party outages or changes.
6) CUSTOMER BILLING PORTAL (CANCEL/UPDATE PAYMENT METHOD)
You can cancel eligible monthly subscriptions, update your payment method, and view invoices through our customer billing portal:
Customer Billing Portal: https://billing.stripe.com/p/login/7sYeVeaEHfSz63tej9gA800
7) NO REFUND POLICY (ALL SALES FINAL)
7.1 No refunds. All purchases are final. We do not offer refunds for program fees, add-ons, deposits, partial use, missed sessions, unused access time, changes in schedule, or early cancellation of a subscription. This includes situations where you do not use the program, do not sit for the exam, or decide the program is not for you.
7.2 No prorations. We do not provide prorated refunds for partial subscription periods.
7.3 Billing mistakes / our error. If we mistakenly charge you or the charge occurred due to our error, we will correct it. This may include reversing the charge, issuing a refund, or applying an account credit, at our discretion.
7.4 Exception if required by law. If your jurisdiction requires refunds in limited circumstances, we will comply with applicable law.
8) CHARGEBACKS & PAYMENT DISPUTES
You agree to contact us at [email protected] before initiating a chargeback or bank dispute so we can attempt to resolve the issue.
If you file a chargeback/dispute:
- We may immediately suspend or terminate your access to the Services, community, and materials; and
- You remain responsible for any unpaid balances, plus any fees we incur due to the dispute, to the extent permitted by law.
9) ACCOUNT USE, SHARING, AND CONDUCT
9.1 One account per person. You may not share logins or allow others to access your account. We may revoke access without refund if account sharing is suspected.
9.2 Community standards. Harassment, hate speech, illegal activity, spam, or disruptive behavior is not allowed. We may remove you from the community or terminate access for violations without refund.
10) INTELLECTUAL PROPERTY & LICENSE
All course materials, recordings, templates, assessments, and content are owned by the Company or its licensors and protected by intellectual property laws. You receive a limited, personal, non-transferable, non-sublicensable license for personal use only. You may not copy, reproduce, distribute, resell, publicly post, or create derivative works from our materials without written permission.
11) RECORDINGS & COMMUNICATIONS
We may record live sessions, office hours, or trainings for quality, training, and participant access. By participating, you consent to being recorded. If you do not want to be recorded, do not attend live sessions where recording occurs.
12) RESULTS + PMI DISCLAIMER
We do not guarantee outcomes, including passing the PMP exam, job placement, promotions, or salary increases. Your results depend on factors outside our control.
We are not affiliated with, endorsed by, or sponsored by PMI®. PMP® is a registered mark of PMI®.
13) FIRST TRY PASS GUARANTEE (PMP CAREER ACCELERATOR ONLY)
If you meet all eligibility requirements below and do not pass the PMP exam on your first attempt, we will (a) continue supporting you as described in Section 13.5 and (b) directly pay for one retake exam fee up to $275 as described in Section 13.6.
13.1 Eligibility requirements. To qualify, you must:
a) Complete all required coursework and required practice activities designated by the program;
b) Attend all live sessions OR watch all required recordings in full (where recordings are provided);
c) Sit for your PMP exam within 8 weeks of completing the program requirements;
d) Provide proof of completion and your official exam results within 14 days of receiving your results; and
e) Be an active PMI member at the time of your exam attempt and remain in good standing through the retake process.
13.2 “First attempt” definition. “First attempt” means your first PMP exam sitting after completing the program requirements within the timeline above.
13.3 Exclusions. The guarantee does not apply if:
- You do not meet every eligibility requirement;
- Your exam is canceled, invalidated, or voided due to rule violations, ID issues, misconduct, or proctor actions;
- You fail to submit the required proof within the claim window; or
- You share materials, violate conduct rules, or engage in dishonest activity.
13.4 Claim process. Email [email protected] with (i) your official exam result, (ii) evidence of completed program requirements, and (iii) proof of active PMI membership at the time of the attempt. We may request additional documentation reasonably needed to verify eligibility.
13.5 Continued support scope. If eligible, we will provide continued support for up to 12 months from your failed attempt. Support may include study plan guidance, coaching/office hours, and/or continued community access, at our discretion based on current program structure.
13.6 Retake exam fee payment. If eligible, we will directly pay for one PMP retake exam fee, not to exceed $275 total. This coverage excludes PMI membership fees, rescheduling fees, travel, prep books, and any other costs.
14) TERMINATION
We may suspend or terminate access if you violate these Terms, fail to pay, initiate chargebacks, or misuse materials. Payment obligations already incurred remain due.
15) LIMITATION OF LIABILITY
To the maximum extent permitted by law, Arithmetic Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim will not exceed the total amount you paid to us in the 12 months prior to the event giving rise to the claim.
16) ARBITRATION AGREEMENT + CLASS ACTION WAIVER (U.S. CUSTOMERS)
A) Informal Resolution First
Before starting arbitration or a court claim, you agree to contact us at [email protected] and provide:
(1) your name and email used to purchase,
(2) a short description of the issue, and
(3) what you want as a resolution.
We will try to resolve the dispute informally within 30 days.
B) Agreement to Arbitrate
If we can’t resolve the dispute informally, you and Arithmetic Inc. agree to resolve any dispute, claim, or controversy arising out of or relating to the Services or these Terms (including marketing, enrollment, payment, access, and the validity/enforceability of this arbitration clause) by binding individual arbitration, except as stated in Section C below.
This arbitration agreement is governed by the U.S. Federal Arbitration Act (“FAA”). Delaware law will apply to the extent it is not inconsistent with the FAA.
C) Exceptions (Small Claims + Injunctive Relief for IP)
Either party may bring an individual claim in small claims court if the claim qualifies.
Additionally, we may seek injunctive or equitable relief in court to protect our intellectual property, confidential information, and to stop unauthorized copying, sharing, or misuse of our materials.
D) Arbitration Provider and Rules
Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or other applicable AAA rules). If AAA is unavailable, the parties will agree to a comparable arbitration provider.
E) Location / Remote Proceedings
Unless the parties agree otherwise, arbitration may be conducted by videoconference, phone, or based on written submissions. If an in-person hearing is required, it will take place in Delaware unless the arbitrator determines another location is required by the AAA rules.
F) Fees and Costs
Payment of arbitration fees will be governed by the AAA Consumer Arbitration Rules.
If you are an individual consumer, you will pay no more than the AAA consumer filing fee (often around $200 for many consumer claims); we will pay the remaining AAA administrative fees and arbitrator compensation required beyond that amount, unless the arbitrator determines your claim is frivolous.
Each party is responsible for its own attorneys’ fees and costs unless the arbitrator awards fees and costs under applicable law.
G) Arbitrator Authority
The arbitrator may award the same damages and relief that a court could award under applicable law, but only on an individual basis. The arbitrator must follow these Terms as a contract.
H) Class Action Waiver (IMPORTANT)
You and Arithmetic Inc. agree that:
(1) disputes will be brought only in an individual capacity; and
(2) there will be no class actions, collective actions, private attorney general actions, or representative proceedings in arbitration or in court.
The arbitrator cannot consolidate claims or preside over any form of representative or class proceeding.
I) Opt-Out Right (30 Days)
You may opt out of arbitration and the class action waiver by emailing [email protected] within 30 days of your first purchase, with subject line “Arbitration Opt-Out” and including your full name, the email address used at checkout, and a clear statement that you want to opt out of arbitration.
If you opt out, disputes will be resolved in the state or federal courts in Delaware as described in the “Governing Law; Venue” section.
J) Severability
If any part of this arbitration section is found unenforceable, the remaining parts will remain in effect. If the class action waiver is found unenforceable, then this entire arbitration section will be null and void (but the rest of the Terms remain in effect).
17) GOVERNING LAW; VENUE
These Terms are governed by Delaware law, without regard to conflict of law principles. If a dispute is not subject to arbitration (or you opt out), it will be brought in state or federal courts located in Delaware, and you consent to personal jurisdiction and venue in those courts.
18) CHANGES TO TERMS
We may update these Terms from time to time. The “Last Updated” date will reflect changes. Updates apply going forward and do not change existing payment obligations.
19) CONTACT
Support: [email protected]
Mail: 171 Northwoods Drive, Smyrna, DE